Help & common questions

Clade is a local-first reptile husbandry app. It helps keepers track reptile profiles, feeding logs, weights, sheds, reminders, photos, and care history in one place.

Your records and your local Clade account credentials are stored on your device. Clade does not maintain a cloud copy of your husbandry data in its current version. This keeps your records private to you and available offline.

Because records are stored locally, losing or resetting your device without a backup will result in those records being lost. If your device platform offers an encrypted device backup, Clade data may be included in that backup. Clade itself does not provide cloud backup or sync.

Your recovery code lets you reset the password of your local Clade account on the same device if you forget it. It is not a cloud backup and cannot restore records on a different or lost device.

Keep your recovery code somewhere safe and offline. You can generate a replacement at any time in Settings > Recovery code; the new code replaces the old one.

Reminders you create in Clade are delivered through local notifications on your device. They are scheduled by the app and do not require an internet connection. You can adjust notification permissions at any time in your device settings.

Your Clade account is local to your device. Deleting it from inside the app removes the local account and the records stored with it on that device. Uninstalling Clade also removes its local data. Because there is no cloud copy, deleted records cannot be recovered by us.

Signing up for Android updates on this website is separate from the app. To have that email removed, contact privacy@cladekeeper.com.

For help, feedback, or bug reports, contact support@cladekeeper.com. We read every message.